Returns & Refunds

Returns & Refund

At urbanchatur.com, we are committed to providing the best shopping experience for our customers. However, we understand that sometimes things may not go as expected. Please review our Returns & Refunds policy below to understand your rights and how we handle returns.

All the orders are manufactured, packed & fulfilled by: HUE Press, 42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu – 641659, India.

All the items are made in India & made to order

Handling Damaged, Defective, or Lost Items

1. Damaged or Defective Products

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

• Submit your request within 7 days of delivery.
• Provide unboxing videos, photos of the damaged product, and the original packaging.
• Requests after 7 days will incur reprinting charges.

Proof of defects: If you do not have an unboxing video of the order and we fail to verify the cause, Urban Chatur is not liable for refunds/replacement of such products.

2. Exchanges or Returns for Wrong Sizes

If customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

3. Lost in Transit

For items lost during shipping, Urban Chatur issues a refund once the shipping status confirms the item is lost.

Delayed Order DeliveryIf an item isn’t attempted for delivery within 15 days via Air or 20 days via Surface, we can:

• Reproduce and re-ship the product to customer.
• Receive a refund for the order.

4. Color Matching in DTG Printing

We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It’s recommended that you order test swatches before finalizing your design.

5. Careful Unboxing

Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:

• Unpacking videos are provided.
• Images of the courier cover are sent.

6. Package Damage at Delivery

If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.

Handling Size Discrepancies

1. Size Discrepancies

For size issues, provide product images and size measurements to assist in checking with the production team.

Measurement tolerance: Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.

2. Exchanges or Returns for Wrong Sizes

If customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

Check out the Sizing guide in the product page.

Wrong size: If customer orders the wrong size or wants to return a non-defective product, you handle it at your expense with a new order.

The Urban Chatur website is operated and managed by Lide Fashion & Lifestyle Services Private Limited.

Feel free to reach out to Urban Chatur Customer Support if you have any questions, concerns, or requests.
Email: urbanchatur@gmail.com
Phone: +91-9606237020